Project Update - 16/01/2026
Our Beach Haven Road renewal works have begun, with the southern lane of Beach Haven Road from Tramway Rd to Lancaster Rd milled earlier today. Please note:
Access to Hayman Place will remain open throughout the weekend, and additional parking available is nearby.
When you're driving through our work site, please make sure to have your hazard lights on and adhere to the 30km/ph speed limit for the safety of the staff onsite.
Our schedule is proceeding as expected:
Today we have been milling and excavating the south lane (ODDS) side.
This continues through to 6am Saturday.
Tomorrow (Sat 17th) we will be pouring concrete from 7am - 7pm. Tomorrow night through to Sunday night the concrete will be curing.
Traffic Management will remain in place during this time.
If you need any support, please reach out to Fulton Hogan Stakeholder Manager - Ann-Marie Petersen on 027 299 0695 or 0800 300 007.
Thank you for your patience while we continue to deliver this work over this weekend.
Project Update - 14/01/2026
The Beach Haven Road Road Renewal works start this Friday with the below schedule as follows (there has been a slight schedule change from the works notification dated December 2025).
This is pending final weather call which will be on Thursday 15 January by 4pm. This website will be updated accordingly.
Details for Super Weekend #1
For the general public, the section of Beach Haven Road between Tramway Road and Lancaster Road Roundabout will be closed from Friday 16 January 8am – Monday 19 January 7am with traffic diversions in place.
- On Monday 19 January, the road will open in the morning.
- On Monday evening (7pm) Fulton Hogan will be testing the renewed south lane - a stop/go traffic management will be in place.
- Speed limits will be reduced to 30kmph, so please drive carefully and expect delays.
- The footpath on both sides of the road will remain open.
- NO on street parking is available.
- Follow all traffic signs, signals, and directions for safety.
- Clear detour signs will be in place and traffic managers will help keep things moving.
- Vehicles must enter/exit shops from Lancaster Road.
BUSES
Affected bus stops will be temporarily relocated, and services will have temporary route changes while the closures are in place. Please see further down this page for these changes, see the posters at the closed bus stops and use the AT mobile app for updates. Please allow for extra time while using these services.
RESIDENTS INFORMATION – SOUTH LANE (ODD NUMBERS)
- Vehicle access to homes and businesses on the south lane (ODDS side) will not be accessible during this period of time. You will need to find alternative parking.
- In the unlikely event you require Emergency Services, we will do whatever is necessary to grant access.
- If you have a medical condition requiring assistance, please let me know in advance.
RESIDENTS INFORMATION – NORTH LANE (EVEN NUMBERS) & HAYMAN PL
- Vehicle access is available to your driveways.
- Enter by the Rangatira Road intersection with hazard lights activated – wait for a traffic controller (TC) to provide you access.
- To exit wait at the top of your driveway until a TC says you can go.
- Exit from Lancaster Road intersection.
Beach Haven Road Super Weekend 2 (Further details soon)
We will swap to working on the north lane. I will send another update out once Super Weekend 1 is complete.
Once completed this will make the road stronger, safer, and better prepared for bad weather.
Where | Beach Haven Road between Lancaster and Tramway Road |
Phase | Phase 1: Preparation work - COMPLETE Phase 2: Road Rebuild |
Super Weekend Schedule | Work Period: Two consecutive weekends in January 2026. Super Weekend #1 – Stage 1 & 2 (south lane) - Friday 16 January midday through to Monday 19 January morning (full closure of the north lane from Friday evening to Monday morning)
Super Weekend #2 – Stage 3 & 4 (north lane) - Friday 23 January midday to Tuesday 27 January morning (full closure of the south lane from Friday evening to Tuesday morning)
- Note: Monday 26 is Auckland Anniversary observed
|
What we’ll be doing | - Digging up and rebuilding the road
- Laying a strong concrete base and asphalt pavement
- Testing for quality and durability
Final resurfacing with new asphalt (shortly after Phase 2 completion – approximately one shift).
|
How travel is affected
Super Weekend 1 & 2 – South Lane Closure:
- A one-way detour will be enforced starting Friday 16th at midday. The detour will remain in place until the morning of Monday 19th.
- The lane remaining open will be on the north side – (Marie Costello Way side)
- The detour will follow the direction of the road flow. For Super Weekend 1 & 2 it will go eastwards – enter from Tramway Road and flow through to Lancaster Rd roundabout.
- Access to homes and businesses on the north side (where the road is open) will be accessible during this period of time.
- Vehicle access to homes and businesses on the south side (where the road is closed) will not be accessible during this period of time. Pedestrian access remains open.
- Speed limits will be reduced to 30kmph, so please drive carefully and expect delays.
- The footpath on both sides of the road will remain open.
- Take care while driving, walking, or cycling in the area, especially if you live along one of the detour routes.
- Follow all traffic signs, signals, and directions for safety. Clear detour signs will be in place and traffic managers will help keep things moving.
Super Weekend 3 & 4 – North Lane Closure:
For the second weekend, everything swaps to the other side.
- A one-way detour will be enforced starting Friday 23rd at midday. The detour will remain in place until the morning of Tuesday 27th (Monday is Auckland Anniversary observed).
- The lane remaining open will be on the south side – (Beach Haven shops side).
- The detour will follow the direction of the road flow. For Super Weekend 3 & 4 it will go westwards – enter from Lancaster Rd roundabout and exit Tramway Road end.
- Access to homes and businesses on the south side (where the road is open) will be accessible during this period of time.
- Vehicle access to homes and businesses on the north side (where the road is closed) will not be accessible during this period of time. Pedestrian access remains open.
Detour Route (PDF of the Map available here)

Bus Stops Impacted
Stop Impacted | Redirect To | Services Affected | Inbound or Outbound |
4160 - Shepherds Park | 4152 - Rangatira Road | 933 | Inbound |
4160 - Shepherds Park | 4162 - Lancaster Road | 94, 97R, 941, 966 | Inbound |
4045 - Maria Assumpta Catholic Church | 4162 - Lancaster Road | 94, 97R, 933, 941, 966 | Inbound |
4150 - Beach Haven Shops | 4146 - Aeroview Drive | 94, 97R, 941, 966 | Inbound |
4148 - Gilpin Place | 4146 - Aeroview Drive | 94, 97R, 941, 966 | Inbound |
4049 - Lancaster Road | Temporary Bus Stop – 69B Lancaster Rd | 933, 941, 966 | Outbound |
4049 - Lancaster Road | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4047 - Maria Assumpta Catholic Church | Temporary Bus Stop – 69B Lancaster Rd | 933, 941, 966 | Outbound |
4047 - Maria Assumpta Catholic Church | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4043 - Shepherds Park | Temporary Bus Stop – 69B Lancaster Rd | 941, 966 | Outbound |
4043 - Shepherds Park | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4043 - Shepherds Park | 4150 -Beach Haven Shops | 933 | Outbound |
Bus Routes Changed
94 and 97R

97B

933

941 and 966
About the Project (2025)
We’re improving the footpath and roadside drains on Beach Haven Road, between Lancaster Road and Tramway Road. This is part of our regular Summer Road Reno renewals programme to make roads stronger, safer, and better prepared for bad weather.
The work programme will be completed in 4 stages, through 2 phases: (weather dependent)
Phase 1 prepares the road (drains, roadside edge, and footpaths)
This 9-week upgrade is the first phase over four stages to deliver this project as quickly as possible and will take place mostly in the evening. Stage 4 will be done during the day.
Phase 2 is the road rebuild and resurfacing to make it stronger and longer lasting.
This final stage will be carried out in late January 2026.
The Summer Road Reno renewals programme is part of our ongoing investment to maintain and improve Auckland’s transport network, making roads safer, more reliable, and helping to keep Auckland moving.
By upgrading and maintaining roads across the region, we’re making them safer, more reliable, and ready to support our growing city.
What you need to know (2025)
Where | Beach Haven Road between Lancaster Road and Tramway Road |
When | Phase 1: From Sunday 21 September 2025 Phase 2: Road Rebuild – end of December 2025. - Further details will be provided closer to the date. |
Hours of work | Phase 1: Preparation work Night work: 7pm to 5am, from Sun 21 Sept (9 weeks) Day work: 8am – 6pm, from Mon 22 Sept - Applies to first 2 weeks only of the 9 weeks Phase 2: Road Rebuild - to be advised late December 2025 |
What we’re doing | - Installing new underground drains
- Replacing the old footpath and roadside drains
- Improving stormwater collection
- Laying new concrete footpath and roadside edge
- Final resurfacing with new asphalt
|
Duration | Up to 9 weeks (weather dependent) This work will be carried out in two phases, with 4 stages (broken into sub-stages to cause less disruption to nearby businesses) and will run consecutively. See below stage's breakdown drawing for information Why two phases? • Preparation: prepares the road (drains, kerbs, footpaths) • Rebuild: full rebuild and resurfacing for a stronger road Phase 1: Preparation work Stage 1, 2A, 2B, 3A & 3B – Night work: 7pm to 5am from Sun 21 Sept (9 weeks) Stage 4 only – Day work: 8am – 6pm from Mon 22 Sept (Applies to first 2 weeks only of the 9 weeks) Phase 2: Road rebuild (TBC) From late December 2025. We will confirm these details before work starts. |
Why we're doing this work | Beach Haven Road’s drains, roadside edges and footpaths need renewal. This will help to: - Improve stormwater collection
- Reduce flooding and improve stormwater drainage
- Provide safer, smoother walking and driving access
- Strengthen the road surface for the future
|
How travel is affected: | Phase 1: 9 weeks (weather dependent) - Access to homes and businesses will be managed. Driveway access may be restricted through different periods of time.
- Night work: Stop/Go traffic management will be in place between 7pm and 5am. Traffic controllers will be onsite.
- Day work (Stage 4 only): Between 8am and 6pm, traffic will either continue to move in both directions using a contra flow system or have temporary traffic lights for one-way travel through the site.
• One side of the road will be closed at a time. • Traffic will be shifted across to the other side, with cones and signs guiding vehicles safely through. • Speeds will be reduced, so please drive carefully and expect short delays.
Phase 2 - to be advised
|
What to expect | - We know construction, particularly at night – can be disruptive. We’ll try to keep noise levels down and we apologise for the inconvenience.
- Plan ahead, follow temporary speed limits in place and drive carefully.
- In advance of our start date there will be digital signs set up along the route to inform the community about the closure and traffic directions for surrounding roads, also see the maps on our webpage.
- Take care while driving, walking, or cycling in the area.
- Follow all traffic signs, signals, and directions for safety.
- Signs will be in place and traffic managers will help keep things moving.
- We aim to start work on time but factors outside our control, such as weather, could mean a delayed timeline. If the delay is significant, we’ll let you know and update the webpage regularly.
- Expect traffic delays, especially during peak times.
- Bus stops could be temporarily closed in the area, and some services will be affected – please use the AT mobile app or visit the bus stops and use the QR codes at the effected bus stops for more information.
- Residents will be contacted 24 hours prior to the concrete pours to help accommodate any specific needs. If your driveway is restricted, you will need to park nearby and walk home. On-street parking will be limited.
- Footpaths will remain accessible to local residents.
- Council waste and recycling collection will continue as normal. If access to your bin collection spot is restricted, our team will assist you with an alternative location.
|
For more information about these types of work, please take a look at this video here - FH Resurfacing Work
Where we’ll be working
Before the work starts, digital signs will be set up along the route and near the town centre to inform the community about the closure and traffic directions for surrounding roads.

Benefits to the Community
- Stronger road surface that lasts longer
- Better drainage to improve stormwater collection
- Safer walking routes with upgraded footpaths
Another AT project nearby
We have another project nearby that we want to make you aware of to improve crossing safety on Beach Haven Road. Thanks to the Kaipātiki Local Board Transport Capital Fund, we are upgrading the crossing facilities. For further information, visit https://haveyoursay.at.govt.nz/beach-haven-road
How to contact us
Our team will be on-site to keep things running smoothly. We’ll keep this page updated with:
• Construction updates
• Any changes to timelines (weather)
If you have any queries or concerns about our plans, please email us at ATengagement@at.govt.nz or complete the Report an issue form below. Alternatively call our Customer care team on 09 355 3553
If you have any queries directly related to the construction, don't hesitate to get in touch with Fulton Hogan Stakeholder Manager - Ann-Marie Petersen on 027 299 0695 or 0800 300 007
Project Update - 16/01/2026
Our Beach Haven Road renewal works have begun, with the southern lane of Beach Haven Road from Tramway Rd to Lancaster Rd milled earlier today. Please note:
Access to Hayman Place will remain open throughout the weekend, and additional parking available is nearby.
When you're driving through our work site, please make sure to have your hazard lights on and adhere to the 30km/ph speed limit for the safety of the staff onsite.
Our schedule is proceeding as expected:
Today we have been milling and excavating the south lane (ODDS) side.
This continues through to 6am Saturday.
Tomorrow (Sat 17th) we will be pouring concrete from 7am - 7pm. Tomorrow night through to Sunday night the concrete will be curing.
Traffic Management will remain in place during this time.
If you need any support, please reach out to Fulton Hogan Stakeholder Manager - Ann-Marie Petersen on 027 299 0695 or 0800 300 007.
Thank you for your patience while we continue to deliver this work over this weekend.
Project Update - 14/01/2026
The Beach Haven Road Road Renewal works start this Friday with the below schedule as follows (there has been a slight schedule change from the works notification dated December 2025).
This is pending final weather call which will be on Thursday 15 January by 4pm. This website will be updated accordingly.
Details for Super Weekend #1
For the general public, the section of Beach Haven Road between Tramway Road and Lancaster Road Roundabout will be closed from Friday 16 January 8am – Monday 19 January 7am with traffic diversions in place.
- On Monday 19 January, the road will open in the morning.
- On Monday evening (7pm) Fulton Hogan will be testing the renewed south lane - a stop/go traffic management will be in place.
- Speed limits will be reduced to 30kmph, so please drive carefully and expect delays.
- The footpath on both sides of the road will remain open.
- NO on street parking is available.
- Follow all traffic signs, signals, and directions for safety.
- Clear detour signs will be in place and traffic managers will help keep things moving.
- Vehicles must enter/exit shops from Lancaster Road.
BUSES
Affected bus stops will be temporarily relocated, and services will have temporary route changes while the closures are in place. Please see further down this page for these changes, see the posters at the closed bus stops and use the AT mobile app for updates. Please allow for extra time while using these services.
RESIDENTS INFORMATION – SOUTH LANE (ODD NUMBERS)
- Vehicle access to homes and businesses on the south lane (ODDS side) will not be accessible during this period of time. You will need to find alternative parking.
- In the unlikely event you require Emergency Services, we will do whatever is necessary to grant access.
- If you have a medical condition requiring assistance, please let me know in advance.
RESIDENTS INFORMATION – NORTH LANE (EVEN NUMBERS) & HAYMAN PL
- Vehicle access is available to your driveways.
- Enter by the Rangatira Road intersection with hazard lights activated – wait for a traffic controller (TC) to provide you access.
- To exit wait at the top of your driveway until a TC says you can go.
- Exit from Lancaster Road intersection.
Beach Haven Road Super Weekend 2 (Further details soon)
We will swap to working on the north lane. I will send another update out once Super Weekend 1 is complete.
Once completed this will make the road stronger, safer, and better prepared for bad weather.
Where | Beach Haven Road between Lancaster and Tramway Road |
Phase | Phase 1: Preparation work - COMPLETE Phase 2: Road Rebuild |
Super Weekend Schedule | Work Period: Two consecutive weekends in January 2026. Super Weekend #1 – Stage 1 & 2 (south lane) - Friday 16 January midday through to Monday 19 January morning (full closure of the north lane from Friday evening to Monday morning)
Super Weekend #2 – Stage 3 & 4 (north lane) - Friday 23 January midday to Tuesday 27 January morning (full closure of the south lane from Friday evening to Tuesday morning)
- Note: Monday 26 is Auckland Anniversary observed
|
What we’ll be doing | - Digging up and rebuilding the road
- Laying a strong concrete base and asphalt pavement
- Testing for quality and durability
Final resurfacing with new asphalt (shortly after Phase 2 completion – approximately one shift).
|
How travel is affected
Super Weekend 1 & 2 – South Lane Closure:
- A one-way detour will be enforced starting Friday 16th at midday. The detour will remain in place until the morning of Monday 19th.
- The lane remaining open will be on the north side – (Marie Costello Way side)
- The detour will follow the direction of the road flow. For Super Weekend 1 & 2 it will go eastwards – enter from Tramway Road and flow through to Lancaster Rd roundabout.
- Access to homes and businesses on the north side (where the road is open) will be accessible during this period of time.
- Vehicle access to homes and businesses on the south side (where the road is closed) will not be accessible during this period of time. Pedestrian access remains open.
- Speed limits will be reduced to 30kmph, so please drive carefully and expect delays.
- The footpath on both sides of the road will remain open.
- Take care while driving, walking, or cycling in the area, especially if you live along one of the detour routes.
- Follow all traffic signs, signals, and directions for safety. Clear detour signs will be in place and traffic managers will help keep things moving.
Super Weekend 3 & 4 – North Lane Closure:
For the second weekend, everything swaps to the other side.
- A one-way detour will be enforced starting Friday 23rd at midday. The detour will remain in place until the morning of Tuesday 27th (Monday is Auckland Anniversary observed).
- The lane remaining open will be on the south side – (Beach Haven shops side).
- The detour will follow the direction of the road flow. For Super Weekend 3 & 4 it will go westwards – enter from Lancaster Rd roundabout and exit Tramway Road end.
- Access to homes and businesses on the south side (where the road is open) will be accessible during this period of time.
- Vehicle access to homes and businesses on the north side (where the road is closed) will not be accessible during this period of time. Pedestrian access remains open.
Detour Route (PDF of the Map available here)

Bus Stops Impacted
Stop Impacted | Redirect To | Services Affected | Inbound or Outbound |
4160 - Shepherds Park | 4152 - Rangatira Road | 933 | Inbound |
4160 - Shepherds Park | 4162 - Lancaster Road | 94, 97R, 941, 966 | Inbound |
4045 - Maria Assumpta Catholic Church | 4162 - Lancaster Road | 94, 97R, 933, 941, 966 | Inbound |
4150 - Beach Haven Shops | 4146 - Aeroview Drive | 94, 97R, 941, 966 | Inbound |
4148 - Gilpin Place | 4146 - Aeroview Drive | 94, 97R, 941, 966 | Inbound |
4049 - Lancaster Road | Temporary Bus Stop – 69B Lancaster Rd | 933, 941, 966 | Outbound |
4049 - Lancaster Road | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4047 - Maria Assumpta Catholic Church | Temporary Bus Stop – 69B Lancaster Rd | 933, 941, 966 | Outbound |
4047 - Maria Assumpta Catholic Church | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4043 - Shepherds Park | Temporary Bus Stop – 69B Lancaster Rd | 941, 966 | Outbound |
4043 - Shepherds Park | Temporary Bus Stop – 69B Lancaster Rd | 97B | Inbound |
4043 - Shepherds Park | 4150 -Beach Haven Shops | 933 | Outbound |
Bus Routes Changed
94 and 97R

97B

933

941 and 966
About the Project (2025)
We’re improving the footpath and roadside drains on Beach Haven Road, between Lancaster Road and Tramway Road. This is part of our regular Summer Road Reno renewals programme to make roads stronger, safer, and better prepared for bad weather.
The work programme will be completed in 4 stages, through 2 phases: (weather dependent)
Phase 1 prepares the road (drains, roadside edge, and footpaths)
This 9-week upgrade is the first phase over four stages to deliver this project as quickly as possible and will take place mostly in the evening. Stage 4 will be done during the day.
Phase 2 is the road rebuild and resurfacing to make it stronger and longer lasting.
This final stage will be carried out in late January 2026.
The Summer Road Reno renewals programme is part of our ongoing investment to maintain and improve Auckland’s transport network, making roads safer, more reliable, and helping to keep Auckland moving.
By upgrading and maintaining roads across the region, we’re making them safer, more reliable, and ready to support our growing city.
What you need to know (2025)
Where | Beach Haven Road between Lancaster Road and Tramway Road |
When | Phase 1: From Sunday 21 September 2025 Phase 2: Road Rebuild – end of December 2025. - Further details will be provided closer to the date. |
Hours of work | Phase 1: Preparation work Night work: 7pm to 5am, from Sun 21 Sept (9 weeks) Day work: 8am – 6pm, from Mon 22 Sept - Applies to first 2 weeks only of the 9 weeks Phase 2: Road Rebuild - to be advised late December 2025 |
What we’re doing | - Installing new underground drains
- Replacing the old footpath and roadside drains
- Improving stormwater collection
- Laying new concrete footpath and roadside edge
- Final resurfacing with new asphalt
|
Duration | Up to 9 weeks (weather dependent) This work will be carried out in two phases, with 4 stages (broken into sub-stages to cause less disruption to nearby businesses) and will run consecutively. See below stage's breakdown drawing for information Why two phases? • Preparation: prepares the road (drains, kerbs, footpaths) • Rebuild: full rebuild and resurfacing for a stronger road Phase 1: Preparation work Stage 1, 2A, 2B, 3A & 3B – Night work: 7pm to 5am from Sun 21 Sept (9 weeks) Stage 4 only – Day work: 8am – 6pm from Mon 22 Sept (Applies to first 2 weeks only of the 9 weeks) Phase 2: Road rebuild (TBC) From late December 2025. We will confirm these details before work starts. |
Why we're doing this work | Beach Haven Road’s drains, roadside edges and footpaths need renewal. This will help to: - Improve stormwater collection
- Reduce flooding and improve stormwater drainage
- Provide safer, smoother walking and driving access
- Strengthen the road surface for the future
|
How travel is affected: | Phase 1: 9 weeks (weather dependent) - Access to homes and businesses will be managed. Driveway access may be restricted through different periods of time.
- Night work: Stop/Go traffic management will be in place between 7pm and 5am. Traffic controllers will be onsite.
- Day work (Stage 4 only): Between 8am and 6pm, traffic will either continue to move in both directions using a contra flow system or have temporary traffic lights for one-way travel through the site.
• One side of the road will be closed at a time. • Traffic will be shifted across to the other side, with cones and signs guiding vehicles safely through. • Speeds will be reduced, so please drive carefully and expect short delays.
Phase 2 - to be advised
|
What to expect | - We know construction, particularly at night – can be disruptive. We’ll try to keep noise levels down and we apologise for the inconvenience.
- Plan ahead, follow temporary speed limits in place and drive carefully.
- In advance of our start date there will be digital signs set up along the route to inform the community about the closure and traffic directions for surrounding roads, also see the maps on our webpage.
- Take care while driving, walking, or cycling in the area.
- Follow all traffic signs, signals, and directions for safety.
- Signs will be in place and traffic managers will help keep things moving.
- We aim to start work on time but factors outside our control, such as weather, could mean a delayed timeline. If the delay is significant, we’ll let you know and update the webpage regularly.
- Expect traffic delays, especially during peak times.
- Bus stops could be temporarily closed in the area, and some services will be affected – please use the AT mobile app or visit the bus stops and use the QR codes at the effected bus stops for more information.
- Residents will be contacted 24 hours prior to the concrete pours to help accommodate any specific needs. If your driveway is restricted, you will need to park nearby and walk home. On-street parking will be limited.
- Footpaths will remain accessible to local residents.
- Council waste and recycling collection will continue as normal. If access to your bin collection spot is restricted, our team will assist you with an alternative location.
|
For more information about these types of work, please take a look at this video here - FH Resurfacing Work
Where we’ll be working
Before the work starts, digital signs will be set up along the route and near the town centre to inform the community about the closure and traffic directions for surrounding roads.

Benefits to the Community
- Stronger road surface that lasts longer
- Better drainage to improve stormwater collection
- Safer walking routes with upgraded footpaths
Another AT project nearby
We have another project nearby that we want to make you aware of to improve crossing safety on Beach Haven Road. Thanks to the Kaipātiki Local Board Transport Capital Fund, we are upgrading the crossing facilities. For further information, visit https://haveyoursay.at.govt.nz/beach-haven-road
How to contact us
Our team will be on-site to keep things running smoothly. We’ll keep this page updated with:
• Construction updates
• Any changes to timelines (weather)
If you have any queries or concerns about our plans, please email us at ATengagement@at.govt.nz or complete the Report an issue form below. Alternatively call our Customer care team on 09 355 3553
If you have any queries directly related to the construction, don't hesitate to get in touch with Fulton Hogan Stakeholder Manager - Ann-Marie Petersen on 027 299 0695 or 0800 300 007