Queen Street (Waiuku) Pedestrian Safety Improvements
Engagement Summary
Thank you for helping us make better decisions for your neighbourhood, informed by your local knowledge.
Community feedback showed support for the safety intent of the project, while some respondents also raised suggestions or concerns. These matters have been reviewed and are addressed below.
Project outcome
After carefully reviewing the feedback we received, we are proceeding with the project as proposed.
We expect to have these changes implemented by mid-2027.
What we did
Engagement was held from 4 May 2026 to 25 May 2026
- 910 letters delivered to mailboxes on 4 May 2026
- 200 postcards delivered to businesses and properties in the proposal area on 7 May 2026
- AT social media
- AT project webpage: https://haveyoursay.at.govt.nz/queen-street-waiuku-pedestrian-crossing
- Emails to stakeholders including emergency services, freight operators, NZ Police and schools
- Franklin Local Board received an email update on 1 May 2026
We received 90 pieces of feedback.
Community Feedback
People told us:
- They supported the proposed pedestrian crossing on Queen Street and safety investment as a necessary improvement to provide safe crossing points for vulnerable users, families, and the elderly.
Feedback themes and AT response |
Support for improved pedestrian safety |
Supportive comments recognised the need to improve traffic flow, provide safer crossing opportunities for vulnerable road users, and reduce crash risk. Response: - Thank you for your feedback. We acknowledge the supportive comments received regarding the safety benefits of the proposal. While feedback received during engagement was mixed, the project is intended to address existing pedestrian safety and traffic management issues along Queen Street. The concerns and suggestions raised by the community have been reviewed and will be considered as the design progresses where practicable.
|
Financial & Strategic Value |
Respondents expressed concerns that the project may be unnecessary, may not address a clearly identified need, or may offer limited perceived benefit. Additionally, some respondents raised concerns regarding value for money and potential impacts on ratepayers, while others suggested that funding could be directed towards alternative priorities or noted a desire for stronger supporting evidence. Response: - We understand that some people may question whether changes are needed in this area. Queen Street has been identified as a high-risk corridor within the town centre, with six injury crashes involving pedestrians recorded during the investigation period. The proposed treatments are intended to improve safety for people walking in the area and help reduce the risk of death and serious injury on Auckland’s road network.
|
Pedestrian Safety & Crossing Design |
Respondents noted that the proposed new or upgraded crossings have the potential to enhance pedestrian safety and accessibility. At the same time, some respondents raised concerns that certain crossing locations, placement, or visibility may not be well suited to local conditions. Others provided suggestions for improvement, including enhancements to crossing design, visibility, lighting, accessibility, and pedestrian guidance. Response: - We appreciate the feedback received about crossing locations, visibility, lighting, accessibility, and pedestrian guidance. The proposed crossing locations have been informed by a pedestrian crossing demand survey, which helped identify where people are currently crossing. These locations were then assessed to confirm whether they were suitable for a formal crossing. Visibility has also been reviewed against the safety requirements in Auckland Transport’s Traffic Design Manual, and lighting, accessibility, and pedestrian guidance have been considered in line with AT’s relevant engineering guidelines.
|
Traffic Circulation & Access |
Respondents raised concerns that the proposal could affect traffic flow and contribute to increased congestion. In particular, some feedback noted that lane narrowing and reduced turning capacity at the Kitchener Road / Queen Street intersection may create bottlenecks and impact intersection performance. Response: - We understand the concerns raised about congestion, traffic flow, and turning movements at the Kitchener Road / Queen Street intersection. A traffic modelling check was completed for the proposed changes, which indicated that any additional delays are expected to be minimal and are not expected to noticeably affect the overall efficiency of the intersection. The kerb buildouts have also been designed to accommodate the turning paths of the largest vehicles observed using the intersection, based on video survey information collected during the investigation.
|
Parking & Business Access |
Some respondents raised concerns that the proposal may result in a reduction in available parking, including potential impacts on disability parking and convenient access for nearby businesses. Response: - We understand the concerns raised about parking availability and access to local businesses. The proposed changes have been designed to minimise impacts on parking, with an overall net loss of one car park across all proposed treatments. We also note that the proposal does not remove any existing disabled parking spaces.
|
Road Design & Implementation |
Comments suggested that aspects of the proposed road design may present safety challenges or may not align well with local conditions. Some feedback also suggested that elements of the design could be counterproductive in achieving the intended outcomes. Response - We understand the concerns raised about whether the proposed road design is appropriate for local conditions. The proposed treatments have been informed by engineering investigations and traffic surveys, which helped identify suitable treatment types and locations. The design also seeks to respond to the crash trends identified during the investigation and address gaps in the existing pedestrian facilities.
|
Driver Behaviour & Speed Management |
Respondents raised concerns relating to driver behaviour and speeding, noting potential safety risks. Some feedback also highlighted the importance of improved safety awareness and education for both motorists and pedestrians. Response - We understand the concerns raised about unsafe driving behaviours and vehicle speeds in the area. While physical changes alone cannot address all driver behaviour, some of the proposed treatments are intended to help encourage safer driving. This includes the kerb buildouts at the Queen Street / Kitchener Road intersection and the high-friction surfacing on Kitchener Road at the existing zebra crossing, which are intended to improve safety and support more cautious driving through these locations.
|
NZHHA / heavy haulage |
The Heavy Haulage Association was contacted as a stakeholder given the intersection's potential impact on heavy vehicle movements. They submitted a report which outlined their support for the project. Response - We responded that we acknowledge their submission and will let them know of the project outcome.
|
About the project
Pedestrian Safety Improvements along Queen Street, Waiuku
We are working to make it easier and safer for you to cross the road in the Waiuku town centre. These upgrades are designed to improve safety for everyone using Queen Street and Kitchener Road, whether you live, work, or visit the area.
Currently, there aren’t enough safe places for people to cross on Queen Street between Kitchener Road and Victoria Avenue, which has been a safety concern for the community. In the past, two people were injured while crossing Kitchener Road. The current road layout isn’t easy for people to move around, which means accidents are more likely. By making these improvements, we’ll create a safer, more accessible, and better-connected space for everyone who lives, works, or visits Waiuku town centre.
What we’re planning to do before June 2027
We are proposing the following safety upgrades along Queen Street, Waiuku:
- A new zebra crossing with directional and warning tactile pavers outside No. 53 Queen Street to make crossing safer.
- Shorten the crossing distance at the Kitchener Road and Queen Street Intersection by building out the kerbs. New pram crossings with directional and warning tactile pavers will be added across Kitchener Road.
- Add high-friction surfacing for the westbound approach to the existing zebra crossing outside No. 3 Kitchener Road, making it more visible to drivers.
- Remark and install new broken yellow lines (No Stopping At All Times) and reconstruct footpath where needed.
- As a result, there will be a net loss of 1 parking spaceon Queen Street, this includes the following changes:
- Remove 3 parking spaces outside 53 Queen Street
- Add 1 parking space outside 48 Queen Street
- Add 1 parking space on Kitchener Road
You can view the proposed layout in the attached plans.
How this will benefit your neighbourhood
These improvements will make it safer and more convenient for everyone crossing the road in the Waiuku Town centre.
- Safer crossing facilities for the people in the community
- Safer speeds at the Queen Street and Kitchener Road intersection.
- A clearer and safer road layout for the community.
Queen Street (Waiuku) Pedestrian Safety Improvements
Engagement Summary
Thank you for helping us make better decisions for your neighbourhood, informed by your local knowledge.
Community feedback showed support for the safety intent of the project, while some respondents also raised suggestions or concerns. These matters have been reviewed and are addressed below.
Project outcome
After carefully reviewing the feedback we received, we are proceeding with the project as proposed.
We expect to have these changes implemented by mid-2027.
What we did
Engagement was held from 4 May 2026 to 25 May 2026
- 910 letters delivered to mailboxes on 4 May 2026
- 200 postcards delivered to businesses and properties in the proposal area on 7 May 2026
- AT social media
- AT project webpage: https://haveyoursay.at.govt.nz/queen-street-waiuku-pedestrian-crossing
- Emails to stakeholders including emergency services, freight operators, NZ Police and schools
- Franklin Local Board received an email update on 1 May 2026
We received 90 pieces of feedback.
Community Feedback
People told us:
- They supported the proposed pedestrian crossing on Queen Street and safety investment as a necessary improvement to provide safe crossing points for vulnerable users, families, and the elderly.
Feedback themes and AT response |
Support for improved pedestrian safety |
Supportive comments recognised the need to improve traffic flow, provide safer crossing opportunities for vulnerable road users, and reduce crash risk. Response: - Thank you for your feedback. We acknowledge the supportive comments received regarding the safety benefits of the proposal. While feedback received during engagement was mixed, the project is intended to address existing pedestrian safety and traffic management issues along Queen Street. The concerns and suggestions raised by the community have been reviewed and will be considered as the design progresses where practicable.
|
Financial & Strategic Value |
Respondents expressed concerns that the project may be unnecessary, may not address a clearly identified need, or may offer limited perceived benefit. Additionally, some respondents raised concerns regarding value for money and potential impacts on ratepayers, while others suggested that funding could be directed towards alternative priorities or noted a desire for stronger supporting evidence. Response: - We understand that some people may question whether changes are needed in this area. Queen Street has been identified as a high-risk corridor within the town centre, with six injury crashes involving pedestrians recorded during the investigation period. The proposed treatments are intended to improve safety for people walking in the area and help reduce the risk of death and serious injury on Auckland’s road network.
|
Pedestrian Safety & Crossing Design |
Respondents noted that the proposed new or upgraded crossings have the potential to enhance pedestrian safety and accessibility. At the same time, some respondents raised concerns that certain crossing locations, placement, or visibility may not be well suited to local conditions. Others provided suggestions for improvement, including enhancements to crossing design, visibility, lighting, accessibility, and pedestrian guidance. Response: - We appreciate the feedback received about crossing locations, visibility, lighting, accessibility, and pedestrian guidance. The proposed crossing locations have been informed by a pedestrian crossing demand survey, which helped identify where people are currently crossing. These locations were then assessed to confirm whether they were suitable for a formal crossing. Visibility has also been reviewed against the safety requirements in Auckland Transport’s Traffic Design Manual, and lighting, accessibility, and pedestrian guidance have been considered in line with AT’s relevant engineering guidelines.
|
Traffic Circulation & Access |
Respondents raised concerns that the proposal could affect traffic flow and contribute to increased congestion. In particular, some feedback noted that lane narrowing and reduced turning capacity at the Kitchener Road / Queen Street intersection may create bottlenecks and impact intersection performance. Response: - We understand the concerns raised about congestion, traffic flow, and turning movements at the Kitchener Road / Queen Street intersection. A traffic modelling check was completed for the proposed changes, which indicated that any additional delays are expected to be minimal and are not expected to noticeably affect the overall efficiency of the intersection. The kerb buildouts have also been designed to accommodate the turning paths of the largest vehicles observed using the intersection, based on video survey information collected during the investigation.
|
Parking & Business Access |
Some respondents raised concerns that the proposal may result in a reduction in available parking, including potential impacts on disability parking and convenient access for nearby businesses. Response: - We understand the concerns raised about parking availability and access to local businesses. The proposed changes have been designed to minimise impacts on parking, with an overall net loss of one car park across all proposed treatments. We also note that the proposal does not remove any existing disabled parking spaces.
|
Road Design & Implementation |
Comments suggested that aspects of the proposed road design may present safety challenges or may not align well with local conditions. Some feedback also suggested that elements of the design could be counterproductive in achieving the intended outcomes. Response - We understand the concerns raised about whether the proposed road design is appropriate for local conditions. The proposed treatments have been informed by engineering investigations and traffic surveys, which helped identify suitable treatment types and locations. The design also seeks to respond to the crash trends identified during the investigation and address gaps in the existing pedestrian facilities.
|
Driver Behaviour & Speed Management |
Respondents raised concerns relating to driver behaviour and speeding, noting potential safety risks. Some feedback also highlighted the importance of improved safety awareness and education for both motorists and pedestrians. Response - We understand the concerns raised about unsafe driving behaviours and vehicle speeds in the area. While physical changes alone cannot address all driver behaviour, some of the proposed treatments are intended to help encourage safer driving. This includes the kerb buildouts at the Queen Street / Kitchener Road intersection and the high-friction surfacing on Kitchener Road at the existing zebra crossing, which are intended to improve safety and support more cautious driving through these locations.
|
NZHHA / heavy haulage |
The Heavy Haulage Association was contacted as a stakeholder given the intersection's potential impact on heavy vehicle movements. They submitted a report which outlined their support for the project. Response - We responded that we acknowledge their submission and will let them know of the project outcome.
|
About the project
Pedestrian Safety Improvements along Queen Street, Waiuku
We are working to make it easier and safer for you to cross the road in the Waiuku town centre. These upgrades are designed to improve safety for everyone using Queen Street and Kitchener Road, whether you live, work, or visit the area.
Currently, there aren’t enough safe places for people to cross on Queen Street between Kitchener Road and Victoria Avenue, which has been a safety concern for the community. In the past, two people were injured while crossing Kitchener Road. The current road layout isn’t easy for people to move around, which means accidents are more likely. By making these improvements, we’ll create a safer, more accessible, and better-connected space for everyone who lives, works, or visits Waiuku town centre.
What we’re planning to do before June 2027
We are proposing the following safety upgrades along Queen Street, Waiuku:
- A new zebra crossing with directional and warning tactile pavers outside No. 53 Queen Street to make crossing safer.
- Shorten the crossing distance at the Kitchener Road and Queen Street Intersection by building out the kerbs. New pram crossings with directional and warning tactile pavers will be added across Kitchener Road.
- Add high-friction surfacing for the westbound approach to the existing zebra crossing outside No. 3 Kitchener Road, making it more visible to drivers.
- Remark and install new broken yellow lines (No Stopping At All Times) and reconstruct footpath where needed.
- As a result, there will be a net loss of 1 parking spaceon Queen Street, this includes the following changes:
- Remove 3 parking spaces outside 53 Queen Street
- Add 1 parking space outside 48 Queen Street
- Add 1 parking space on Kitchener Road
You can view the proposed layout in the attached plans.
How this will benefit your neighbourhood
These improvements will make it safer and more convenient for everyone crossing the road in the Waiuku Town centre.
- Safer crossing facilities for the people in the community
- Safer speeds at the Queen Street and Kitchener Road intersection.
- A clearer and safer road layout for the community.
