Pilot: AT Mobile App alerts in NZSL

Feedback closed on 20 September 2026.

Thank you to everyone who has provided their feedback. We are currently in the process of analysing your responses.

Shaping more accessible public transport - Pilot NZSL alerts on the AT Mobile app and share your feedback

What we are doing

Auckland Transport (AT) is partnering with Kara Technologies to pilot disruption alerts in New Zealand Sign Language (NZSL) in the AT Mobile App. These videos are signed by a lifelike digital avatar named Tūī and aim to make important transport updates accessible to Deaf customers in their primary language.

The pilot will run for three months, and applies to Western Line train services only. Customers can access the NZSL videos through links included in disruption notifications on the AT Mobile app. To participate, download the AT Mobile app and subscribe to Western Line alerts.

More information is available on the AT website.

What happens next

We will review all feedback, and relevant technical details after the trial ends. Results will be analysed and a report with findings and next steps will be shared with stakeholders. This will inform future decisions.